ATERA - The best solution for HelpDesk
Your IT essentials.
Integrated. Elevated.
One platform, 360° support
Track, organize, and manage tickets from creation to resolution. Customize ticket forms and fields to streamline workflows, and leverage automation rules to cut down on manual effort.
Smart ticket management and automation
Overhaul ticket prioritization with automated technician assignments based on skill, workload, and availability. Keep queues balanced, reduce manual effort, and help your team stay hyper-focused—minimizing time to resolution.
Ticket routing and prioritization
Streamlined communication
Boost collaboration with scheduled replies, follow-ups, and quick response templates. Keep everyone informed with email automations and real-time updates, even on-site from the mobile app—so nothing gets missed, no matter where you work.
Omnichannel support
Provide a unified support experience across email, your service portal, Microsoft Teams, and Slack. Give users the flexibility to choose their preferred communication channel, improving accessibility and satisfaction.
Find out what AI support is like
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Active and use DEMO
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Upload up to 300 endpoints for 30 days
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The depth of a full-stack platform with the power of AI.
What we know
Web Application Development
Discover a seamless and engaging experience for your users with a fast, intuitive, and visually appealing web application or Progressive Web App to increase your bottom line for business growth.
Integration Services
Stay ahead of the curve and embrace new technologies with custom-built solutions that offer increased security, efficiency, and transparency in your business operations.
User Experience and User Interface Design
We are passionate about technology, learning, and sharing knowledge in the field of digital. We are hard workers and problem solvers, able to understand both the technical and business challenges when creating digital products and experiences
Mobile App Development
Experience convenience and connectivity with a strong mobile presence. Get custom-built mobile apps to meet your business objective by streamlining your processes, reaching new audiences, and offering a better experience.
With ATERA:
With Autonomous IT support running in the background, employees get instant help. That means no waiting, no tickets, and no slowdown.
A better way to support work
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Atera’s AI agents work alongside your team to handle up to 40% of routine tasks autonomously..
AI agents working for you
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Atera unifies RMM, helpdesk, ticketing, and patching into a single, streamlined platform to give you full visibility and control.